Nothing means more to us than bringing our customers great value and service. For this reason, we provide free shipping to our customers./p>
How do you ship packages?
Packages from our warehouse in China will be shipped mostly by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If the end destination for your package is located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with your tracking information once your order ships. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of CharmGarm (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://charmgarm.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
14 Aug 2019 05:52
The bag is gorgeous and arrived very fast, thank you very much.
3 Jul 2019 11:51
Handbag corresponds to the description. Small, soft, inside with a pocket.
20 Jun 2019 23:03
Handbag came in 17 days. I'm very happy. Fully corresponds to the description. I will work with this store and further!
11 Jun 2019 09:20
Good product. I love this bag.
30 May 2019 07:15
Arrived well packed. Same color, bright yellow! Good fabric and a beautiful bag.
28 May 2019 18:09
Good and fast delivery. I love this item it is very useful.
22 May 2019 03:30
14 May 2019 04:25
The bag is super, as in the photo. Small in size, but for a purse, phone and various trinkets, just right. Everything is fine. Thanks.
8 May 2019 07:54
No threads sticking out, all seams are neatly done. The lining is a dense waterproof fabric. The inner pocket is nicely done with good capacity. I love this bag.
6 May 2019 14:01
The bag is beautiful and arrived in good condition.
Why Buy From Us
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 39 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.