SHIPPING & DELIVERY
Nothing means more to us than bringing our customers great value and service. For this reason, we provide free shipping to our customers./p>
How do you ship packages?
Packages from our warehouse in China will be shipped mostly by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If the end destination for your package is located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with your tracking information once your order ships. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CharmGarm (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://charmgarm.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing
Just Like, thank you.
Product good. Seller Recommended.
I get there just as it looks in the photograph
PERFECT. I LOVE It
thk u
good
This bag is one of the best purchase I've made it comes with so many pieces that my 2 year old uses on as her own personal purse it is easy to clean I just put it in the washing machine.It has tons of pockets so you can stay organize. It is big enough to put things in for 2 children。The design is absolutely beautiful
I love this bag. I am on my 3rd baby, this is the best bag I have ever gotten. I love the extra bags it came with. And the material is easy to give a quick clean up. I wasn’t super excited about the print of stripes. But when it arrived I loved it. It’s not too feminine, so my husband doesn’t mind carrying it. And it not “all boy” so I may continue to use it for other things when we don’t need it as a diaper bag anymore. Love this bag.
Really nice waterproof material. Fast delivery !
The product is fine. Fabric, inner volume, very good to be convenient. I recommend it.
Very nice, items as described.