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Shipping & Delivery

Nothing means more to us than bringing our customers great value and service. For this reason, we provide free shipping to our customers. Packages from our warehouse in China will be shipped mostly by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If the end destination for your package is located in one of those countries we will contact you.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days

*This doesn’t include our 2-5 day processing time.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that your shipping delivery for the same purchase may be split over one or more packages based on the best logistics for getting your purchase to you and that you are aware that you may get custom fees when they arrive at your country.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. As previously mentioned, items in the same purchase may for logistical reasons need to be sent in separate packages even if you have specified combined shipping.

If you have any queries, please contact us at support@charmgarm.com and we will do our best to help you.

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